1. Object

These conditions aim to define the terms of sale between SOEUR and the user, from the order to the services, including payment and delivery. They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the contracting parties.

2. Order

Any order constitutes acceptance of the prices and description of the products available for sale as well as the general conditions of sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

SOEUR undertakes to honor orders received on the website only within the limits of available product stocks. If the product is not available, SOEUR undertakes to inform the user.

3. Postage and Delivery

Shipping costs are the responsibility of the user and depend on the country of delivery. They will be specified to the customer when confirming the order.
Delivery in mainland France and Belgium to a collection point is free.

Here is our price list, subject to change:

Country and delivery method Delays noted* Prices
France I Chrono Relais Express at collection point D+1 before 1:00 p.m. Offered
France I Chronopost Express at home D+1 before 6:00 p.m. 8€
France - Corsica I Chronopost Express at home D+1 before 6:00 p.m. 28€
Belgium I Colissimo at home 48h to 72h Offered
Belgium I DHL Express at home 24h to 48h 15€
European Union outside Belgium I Colissimo at home (offered from €250) 48h to 72h 5€
European Union outside Belgium I DHL Express at home 24h to 48h 15€
Switzerland I Standard at home (offered from 250 CHF) 48h to 72h 5 CHF
Switzerland I Express at home 24h to 48h 15 CHF
United States | DHL Express at home (offered from $300 USD) 48h to 72h $15USD
Canada | DHL Express at home (offered from $515 CAD) 48h to 72h $30 CAD
Australia | DHL Express to your home (offered from $580 AUD) 6-8 days $34 AUD
Overseas (offered from €350) 6-8 days 20€ in local currency
Other destinations | DHL Express at home (offered from €350) 6-8 days 20€ in local currency

The ordered products will be delivered to the address indicated by the user.

Orders placed before 12:00 p.m. are prepared and shipped the same day the order is placed. Orders placed after 12:00 p.m. will be shipped the next day.*

*Please note, the preparation times announced above may be longer during our clearance sales, sales and/or promotions.

Delivery times run from this date. Except in the case of special operations, they will be, within the limits of available stocks, 24 hours to 72 hours for France, and approximately 3 working days for abroad depending on the destination and the delivery method chosen.

*Delivery times are given as an indication by our transport providers and may also vary depending on the time of year.

For deliveries outside the European Union, we strive to make customs clearance as easy as possible with our delivery service provider, so as not to delay your delivery. In certain cases, however, the delivery time may be extended due to checks carried out by customs, beyond our control.

All our deliveries are delivered against signature except during periods of confinement or against indication from our service providers. Soeur does not deliver to PO boxes.

In case of absence, a notice must be left in the recipient's mailbox. The customer has 15 days to collect it from their post office.

At any time, you can track your package on the Chronopost, La Poste and DHL website.

In the event of delay, SOEUR cannot be held responsible for any reason whatsoever. Consequently, no claim for compensation of any nature whatsoever may be claimed by the user from SOEUR.

Note: For all deliveries outside the European Union, additional customs fees and taxes may be applied. This information will be indicated in the stages of finalizing your order.

4. Rates, payment and invoicing

Prices are indicated in euros, all taxes included, except in countries outside the European Union. These prices exclude processing costs (postage, packaging and preparation of the package according to the amounts in force). Any applicable rate change may be reflected in product prices. After this date, they are subject to modification at any time. However, prices cannot be modified once the customer's order has been placed. Likewise, if one or more taxes or contributions were to be created or modified, up or down, this change may be reflected in the selling price of the items on the SOEUR site.

The prices indicated on the site are guaranteed for the duration of the online posting and while stocks last.

The final price invoiced to the customer is the price indicated on the order confirmation.

Payment is made by bank card bearing the Visa, Eurocard, Mastercard or American Express logo. You can also pay via PayPal. Your bank account will be debited upon validation of your order. Knowing that there is always a delay on the part of the banks, payment validation can sometimes take one day, from validation of the order. The product invoice will be included in the package containing the ordered product.

5. Right of withdrawal, returns and exchanges

All items in the current collection and not on sale may be subject to exchange (depending on stock) or refund. Sale items or end of series items can be refunded.

For France, returns are free via Colissimo and in store (see procedure here) within fourteen working days from the date of receipt or collection of the package. Items from the Archives Sale relating to old collections can be returned free of charge only to Mondial Relay and will not be accepted in stores.

Customer returns can also be made by post to the address indicated below within fourteen working days from the date of receipt or collection of the package. The products must be returned by post in perfect condition accompanied by the invoice to the following address:


Soeur returns Service

ZI Artoipole 2 Allée de Belgique


The right of withdrawal can be exercised either directly by going to “My order” or “My account”, or by using and sending the model withdrawal form appearing in Appendix 1 of the General Conditions of Sale, by post. , at the following address: LOGTEX – SOEUR Returns Service – ZI Artoipole 2 Allée de Belgique – 62128 WANCOURT, France , or by email at serviceclient@soeur.fr .
The Customer cannot exercise his right of withdrawal for a Product made according to his specifications, used, worn, washed, damaged or unsealed.

It is up to the user to keep all proof and date of this return. If this is an exchange, the customer will not be charged the new delivery costs. Refunds will be made within 10 working days following receipt of the package.

Please note, for returns outside the EU , we invite you to clearly specify on the customs form that it is a “return” so as to obtain a return with “freeing of duties and taxes” (at no additional cost) and we also invite you to include the initial invoices in the return package, specifying which items are being returned.

6. Guarantees and disputes

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 et seq. of the Civil Code. The user also benefits from a guarantee allowing him to return defective items delivered in accordance with articles L 211-4 et seq. of the Consumer Code. The user is therefore invited to refer to its texts if he wishes to have more precision on these legal guarantees.

All disputes concerning a sale concluded in application of the general conditions of sale could - concerning their validity, their interpretation, their execution, their termination, their consequences, their consequences and which could not have been resolved between the seller and the customer - be submitted to the competent courts under the conditions of common law.

In the event of a dispute, the Customer is informed that he can in any case resort to conventional mediation in order to find an amicable solution before any legal action, in particular with the Consumer Mediation Commission (C. consom. art. L 612-1) or with existing sectoral mediation bodies, the references of which appear on the website www.cm2c.net .

Complaints: Upon receipt of the items, the customer must immediately check the condition and conformity of the items in relation to the order, in particular the quality and quantity of the items and their characteristics. If the items do not conform to the order or are damaged, the customer must make reservations and complaints with the carrier or refuse delivery if the package is opened or damaged, and send their complaints by email to the address serviceclient@soeur. fr within 15 (fifteen) days following delivery. The customer must then specify and exhaustively justify the reasons for the complaint. No complaints will be considered if the use of the items is deemed disproportionate. No spontaneous returns, without Soeur's agreement, will be accepted, unless the right of withdrawal is exercised.

Legal guarantee: The items sold are also covered by the legal guarantee of conformity provided for in articles L. 217-4 to L. 217-13 of the Consumer Code and by the guarantee relating to defects in the item sold, under the conditions provided for. in articles 1641 to 1648 and 2232 of the civil code. In accordance with the provisions of Article L. 217-15 of the Consumer Code, Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code as well as Article 1641 and the first paragraph of Article 1648 of the civil code are reproduced hereinafter in full.

Article L. 217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L. 217-5 of the Consumer Code

“The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Article 1641 of the civil code

“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them. »

Article 1648 paragraph 1° of the civil code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Except in the cases provided for in these General Terms and Conditions, the items sold are neither returned nor exchanged.

When acting as a legal guarantee of conformity, the consumer:

  • benefits from a period of 2 (two) years from the delivery of the property to act;

  • can choose between repairing or replacing the goods, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code;
  • is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 (twenty-four) months following delivery of the goods. The legal guarantee of conformity applies independently of the commercial guarantee granted.

The consumer can decide to implement the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the civil code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with Article 1644 of the civil code.

7. Signature and proof

In all cases, the online provision of the bank card number and the final validation of the order will constitute proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will constitute payment of the sums incurred by the seizure. of the items listed on the order form.

This validation constitutes signature and express acceptance of all operations carried out on the site. However, in the event of fraudulent use of their bank card, the customer is invited, as soon as this use is noted, to contact Soeur by sending an email to serviceclient@soeur.fr .

SOEUR has an obligation of result for all stages of order taking as well as for stages subsequent to the conclusion of the contract.

SOEUR undertakes to describe with the greatest accuracy the products sold on the Soeur website. On the other hand, SOEUR cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Likewise, SOEUR cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of a computer virus.

All elements of the soeur.fr site, whether visual or audio including the underlying technology, are protected by copyright, trademarks or patents.

The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the Soeur site must request authorization from Soeur.

In all cases, any link, even tacitly authorized, must be removed upon simple request from Soeur.

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.

These conditions apply for the entire duration of the online services offered by Soeur.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.

These conditions are subject to French law. The competent court in the event of a dispute will be that of the defendant's domicile or, at the plaintiff's choice, the place of actual delivery of the product.

8. Cookies

Definition of cookie
A cookie is a small text file that is placed on your device (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognize you, help you navigate from page to page on a website, provides secure connections and remembers your preferences on future visits.

SOEUR uses cookies to recognize the User (customer or not) when connecting to the site.

Deleting cookies
The User can deactivate cookies stored on their device at any time. To do this, all they need to do is select the appropriate settings in their browser. However, this deactivation will have the effect of preventing access to certain functionalities of the Site allowing you to personalize the services offered by SOEUR.

Below is the procedure to follow to manage cookies from the following browsers:

Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH19255?viewlocale=fr_FR
Chrome: https://support.google.com/chrome/answer/95647?hl=FR&hlrm=fr&hlrm=en
Firefox: https://support.mozilla.org/fr/kb/activate-deactivate-cookies

The different types of cookies used

Necessary cookies: these cookies allow you to navigate the site and are essential for the proper functioning of the site. Their deactivation will cause difficulties in using the site and will have the effect of preventing access to certain features.

Functional cookies: these cookies allow you to remember your preferences and your choices in order to personalize your experience on the site.

Performance and statistical cookies: these cookies collect information on how users use the site (the number of visits, the number of pages viewed, visitor activity) via Google Analytics and Facebook analysis tools. These cookies also allow us to identify and resolve problems with the operation of the site and to improve it.

Advertising cookies: these cookies record information to send you personalized advertisements tailored to your interests. They also help us to count the activity of our advertising spaces, to measure the audience, etc.).

Partner cookies: these cookies placed on the terminal by partner companies make it possible to identify the items consulted or purchased on the site and to collect navigation data in order to personalize the advertising offer which is addressed to the user outside the site. Rakuten Advertising is one of our third party companies that uses cookies on our website. As part of this type of advertising partnership, SOEUR may be required to transmit to the partner data concerning the items consulted by the user while browsing the site as well as the nature of their purchases. The user can refuse these cookies at any time by selecting the appropriate settings in their browser. This refusal will have the consequence of preventing access to certain functionalities offered by SOEUR's partner companies.

9.Conditions of current offers

Autumn-Winter Archives Sales: returns are free at relay points. Log in to your account, print and stick the return label on the package. Returns from Archive sales cannot be accepted in store. You will find more information here.

10.Privacy policy


SOEUR is concerned about the privacy of its customers and more particularly their personal data. You will find below the main information by which SOEUR processes your personal data collected during your browsing, and thus to ensure our perfect transparency. Our privacy policy also aims to comply with the new European data protection regulation, which came into force on May 25, 2018.

Therefore, browsing the site https:/www.soeur.fr constitutes acceptance of this new personal data protection policy.

Who is responsible for your personal data?

The person responsible for processing your personal data is the simplified joint stock company BRION SISTERS whose commercial name is “SOEUR”, registered in the Paris Trade and Companies Register under number 500 188 206 00113 and having its head office at 6 Rue of the Admiral de Coligny, 75001 Paris.

The servers for the website https:/www.soeur.fr are located exclusively at OVH in the north of France. These servers contain our database, which is essential for the proper functioning of the website. Information regarding customer accounts is also stored there.

For any requests or questions related to your confidentiality and the processing of your personal data, you can contact us at any time at the following email address serviceclient@soeur.fr or by post to the address of SOEUR's head office : BRIONS SISTERS, 6 Rue de l’Amiral de Coligny, 75001 Paris.

What information is collected and why?

SOEUR collects and uses personal data with the aim of providing our services in the best possible conditions to Internet users but also to guarantee the proper execution of orders. Some of the data we collect may also be used by our trusted third party providers and may therefore have access to some of this data.

The personal data recorded by SOEUR are as follows:

Order: When you create a customer account on our website, our systems record identification data necessary to place an order and thus send your package: postal address, email, gender, telephone number, last name and first name.

When your order is confirmed, our systems collect billing and payment data: payment method, transaction history and bank transaction number.

Are passwords and credit card numbers secure?
Passwords are encrypted and therefore remain secure. Regarding online payments, bank card numbers are also encrypted and we do not have access to them. Our banking service provider, Ingenico Group, ensures the confidentiality of banking information.

Newsletters: When you subscribe to our newsletter, our systems collect your email address in order to be able to regularly send you our newsletters. At any time, it is possible to unsubscribe from this:

  • By clicking on the “unsubscribe” link located at the bottom of the newsletters
  • From your sister account on www.soeur.fr , in the “newsletters” tab

The effect is then immediate.

Advertising: Like most e-commerce sites, we use your usage data (means of connection, products viewed, etc.) to display advertising when you are on other websites. Please note that this process does not handle any personal data and neither the advertising agency nor the third-party sites displaying our advertisements have access to your personal contact details.

You can delete cookies from your web browser at any time if you no longer wish to see our advertisements. Here's how to do it:

For more information regarding our cookies, please see the “8. COOKIES” section.

Other: We may also collect data such as: request during after-sales service, correspondence with the customer, etc.

How is this data shared?

Certain personal data collected on our site may be used by subcontractors, partners with whom we work daily, only in the case where their intervention is essential in the execution and smooth running of orders (warehouse, logistics service, carrier, after-sales service, etc.). These partners will only be able to act on the orders of SIEUR.

In addition, none of the data collected may be transferred to a third country outside the European Union or to a country that does not present a level of protection considered by the European Commission to be adequate. On request, they may also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities authorized by law.

We do not sell, rent or give your data to any third party company. All the data we collect stays with us.

How long do we keep your data?

We keep your personal data for an unlimited period. The retention period of personal data also depends on the purpose of the processing.

For example, the data that is collected during an order is kept until all administrative formalities have been completed and is then archived. The data collected when subscribing to the newsletter, for example, will be kept until definitive unsubscription.

What should I do if I want to modify or delete my personal data that you have?

You have certain rights regarding your personal data. Most data can be modified by yourself from your customer area on our website www.soeur.fr . Finally, if you don't find what you want, we invite you to write to us directly at serviceclient@soeur.fr .

11. Commitment to equality between women and men

The company's professional gender equality index for the year 2024 (reference period 2023) is 75%

ANNEX 1: Model withdrawal form

(Complete and return this form as well as the order number only if you wish to withdraw from the contract. We advise you to also specify your order number)

A LOGTEX – SOEUR Returns Service – ZI Artoipole 2 Allée de Belgique – 62128 WANCOURT, France

Email: serviceclient@soeur.fr I hereby notify you of my withdrawal from the contract relating to the sale of the good(s) below: (identification of the product(s) on which( s) the right of withdrawal is exercised)

Ordered on ……………..(order date) and/or received on ……………..(delivery date)

Name of Consumer Customer:

Address of the Consumer Customer:

Signature of the Consumer Customer (only in the event of notification of this form on paper)

Date :

For any information, you can contact Customer Service at serviceclient@soeur.fr .